Why Book Direct – Terms & Conditions

Book online with The Cleveland Hotel for the best rate, guaranteed. If you find a better publicly available rate anywhere else online, we will match it and discount that rate by a further 10%.


1. Make a bedroom booking on thecleveland-hotel.com.

2. If within 24 hours of making the booking you find a lower rate for the same room type, inclusions, stay dates and payment terms, email us at info@thecleveland-hotel.com to make your claim. All claims must be made within 24 hours of the original booking.

3. If the lower rate found qualifies for the best rate guarantee, and all other terms and conditions are matched, The Cleveland Hotel will match the lower rate you found plus a further 10% discount.

To make your claim, email us on: info@thecleveland-hotel.com including details of where you found a lower rate.

Terms and Conditions:

The Cleveland Hotel guarantees the best online reservation rate on www.thecleveland-hotel.com based on the following terms and conditions:

1. Your original reservation must have been through www.thecleveland-hotel.com.
2. The lower rate must be found and the claim made within 24 hours of the original booking being made.
3. The Best Online Rate Guarantee only applies to publicly available rates, which can be seen and booked without any kind of restriction or membership requirement.
4. The lower rate found must be for exactly the same booking criteria meaning the same room type, same inclusions, the same stay dates and the same rate description. The cancellation policy and all other terms and conditions of the stay must also be identical.
5. The Cleveland Hotel will verify the lower rate claim and respond within 24 working hours of the claim being made.
6. The rate comparison will be made net of any taxes, gratuities or any other fees associated with the room rate, and the lower rate must still be available at the time the hotel validates the claim. Rate differences solely due to exchange rate fluctuations and/or differences in currency exchange rates are excluded from the guarantee.
7. When a claim covers a multiple night stay, the rate comparison will be made against the total room cost on www.thecleveland-hotel.com compared to the total room cost on the other website.
8. The Best Online Rate Guarantee is void where prohibited by law. The Cleveland Hotel reserves the right to modify or cancel its best rate guarantee policy at any time without prior notice.
9. The Cleveland Hotel has the sole right to determine the validity of any claim, including without limitation, determining that the lower rate found is genuinely available and that the claim meets all terms and conditions. In case of dispute, The Cleveland Hotel’s decision is final.